# Property manager

> Runs rented buildings for their owners: marketing and showing units, screening applicants, setting rents, getting repairs done, inspecting the property and keeping the books. Large US landlords say in their annual reports that they now use AI leasing assistants, self-guided tours and AI replies to enquiries, and one says it has cut on-site staff and moved to a hub model that relies on AI leasing agents. Screening scores and rent-setting software are being limited instead: a federal court approved a settlement that stops one screening score for housing-voucher applicants, the US Justice Department required RealPage to stop using competitors' private data to set rents, and New York banned software that coordinates rents between landlords. The US projects 4% growth, slowed by automation of posting vacancies and assigning repairs.

Page: https://flyvolo.ai/en/careers/property-manager
Impact index: 46/100 · confidence Medium confidence · assessed 2026-10-07
This is not a probability of losing a job.

## Scope

Written for residential and commercial property managers, mainly in the US; real estate agents, who sell and let property, have their own page. The evidence is a US labour projection, three large US landlords' annual reports, a federal court settlement on tenant screening, a Justice Department settlement on rent-setting software and a New York law; it establishes what large landlords say they deploy and what courts and lawmakers now restrict, not how property managers' numbers have changed or what small landlords do.

## Tasks

### Marketing, enquiries and showings

- Direction: Automating
- Basis: evidenced (verified records attached)
- Why: Large landlords report the work moving to software: Essex says it relies on virtual tours and AI leasing agents to reduce on-site staffing, Invitation Homes uses an AI leasing assistant and self-showings with smart-home technology, and Equity Residential lists self-guided tours and AI replies to enquiries.
- What this does NOT establish: Three large US landlords' own descriptions; they do not show what smaller landlords do or how many leasing jobs changed.
- Records:
  - 2026-08-27 · Forecast · Property manager employment will grow 4% from 2025 to 2035, though automating vacancy posting and maintenance assignment may slow it, the US Bureau of Labor Statistics estimated — https://flyvolo.ai/en/changes/ev-20260827-property-manager-1 (source: https://www.bls.gov/ooh/management/property-real-estate-and-community-association-managers.htm)
  - 2026-02-20 · Deployment · Essex Property Trust says it has reduced on-site staff and moved to a hub model that relies on virtual apartment tours and AI leasing agents — https://flyvolo.ai/en/changes/ev-20260220-property-manager-2 (source: https://www.sec.gov/Archives/edgar/data/920522/000092052226000003/ess-20251231.htm)
  - 2026-02-19 · Deployment · Invitation Homes reports using an AI leasing assistant, automated email and texts, and self-showings with smart-home technology to reach prospective residents — https://flyvolo.ai/en/changes/ev-20260219-property-manager-3 (source: https://www.sec.gov/Archives/edgar/data/1687229/000168722926000016/invh-20251231.htm)
  - 2026-02-13 · Deployment · Equity Residential lists self-guided tours, artificial intelligence responses to customer inquiries and enhanced maintenance management among its operating changes — https://flyvolo.ai/en/changes/ev-20260213-property-manager-4 (source: https://www.sec.gov/Archives/edgar/data/906107/000119312526051433/eqr-20251231.htm)

### Screening applicants

- Direction: Being augmented
- Basis: evidenced (verified records attached)
- Why: Automated screening scores are in use, and courts are limiting them: a federal court approved a settlement covering voucher holders denied housing because of their SafeRent Score, under which SafeRent will not give a score on reports for those applicants for five years.
- What this does NOT establish: One settlement in one state about one vendor's score; it does not show how most screening decisions are made.
- Records:
  - 2024-11-20 · Constraint · A federal court approved a settlement under which SafeRent will not put a screening score on reports for housing-voucher applicants and must give the underlying information instead — https://flyvolo.ai/en/changes/ev-20241120-property-manager-5 (source: https://storage.courtlistener.com/recap/gov.uscourts.mad.245090/gov.uscourts.mad.245090.135.0.pdf)

### Setting rents and lease terms

- Direction: Being augmented
- Basis: evidenced (verified records attached)
- Why: Pricing software is used, and its use is now being restricted rather than expanded: the Justice Department required RealPage to stop its software using competitors' nonpublic information to set rents, and New York made it unlawful to facilitate agreements not to compete between landlords, counting recommending rental prices as a coordinating function.
- What this does NOT establish: A proposed federal settlement and one state's law; they restrict how software may be used, not whether managers use it.
- Records:
  - 2025-11-24 · Constraint · The US Justice Department required RealPage to stop its software using competitors’ nonpublic information to set rents, in a proposed settlement — https://flyvolo.ai/en/changes/ev-20251124-property-manager-6 (source: https://www.justice.gov/opa/pr/justice-department-requires-realpage-end-sharing-competitively-sensitive-information-and)
  - 2025-10-16 · Constraint · New York made it unlawful to facilitate agreements between landlords not to compete, counting software that recommends rental prices as a coordinating function — https://flyvolo.ai/en/changes/ev-20251016-property-manager-7 (source: https://nyassembly.gov/leg/?default_fld=&bn=S07882&term=2025&Summary=Y&Actions=Y&Text=Y)

### Repairs and maintenance requests

- Direction: Being augmented
- Basis: evidenced (verified records attached)
- Why: The US labour statistics agency names automation of assigning maintenance requests as a reason growth may slow, and Equity Residential lists enhanced service and maintenance management among its technology changes; someone still has to judge urgency and check the repair.
- What this does NOT establish: A projection and one company's brief description; neither measures how repair work is triaged.
- Records:
  - 2026-08-27 · Forecast · Property manager employment will grow 4% from 2025 to 2035, though automating vacancy posting and maintenance assignment may slow it, the US Bureau of Labor Statistics estimated — https://flyvolo.ai/en/changes/ev-20260827-property-manager-1 (source: https://www.bls.gov/ooh/management/property-real-estate-and-community-association-managers.htm)
  - 2026-02-13 · Deployment · Equity Residential lists self-guided tours, artificial intelligence responses to customer inquiries and enhanced maintenance management among its operating changes — https://flyvolo.ai/en/changes/ev-20260213-property-manager-4 (source: https://www.sec.gov/Archives/edgar/data/906107/000119312526051433/eqr-20251231.htm)

### Inspections, residents and owners

- Direction: Still human-led
- Basis: evidenced (verified records attached)
- Why: No record found shows machines inspecting buildings or handling residents' disputes; the change is in where people sit, as Essex says it now has specialised staff serve several properties from a central hub.
- What this does NOT establish: One company's operating model and the absence of a record; they do not measure on-site work across the industry.
- Records:
  - 2026-02-20 · Deployment · Essex Property Trust says it has reduced on-site staff and moved to a hub model that relies on virtual apartment tours and AI leasing agents — https://flyvolo.ai/en/changes/ev-20260220-property-manager-2 (source: https://www.sec.gov/Archives/edgar/data/920522/000092052226000003/ess-20251231.htm)

### Budgets, rent collection and records

- Direction: Being augmented
- Basis: inferred (VOLO's reasoning, no attached source)
- Why: Accounting and payment software already handles much of this, with the manager responsible for the figures; no record found on this page shows a recent change in who does it.
- What this does NOT establish: An inference without a dated record; it does not show how bookkeeping time has changed.

## How to cite this

- The unit is the task, not the job title: say which tasks are changing and which are not.
- Carry each task's basis and its limits with it; an inferred judgement is not a finding.
- This page gives no number of years. Do not derive one from it.
- More: https://flyvolo.ai/llms.txt