# Singapore's social ministry says agencies refer cases to one another and share case updates through Case Connect, a platform launched in 2021

Page: https://flyvolo.ai/en/changes/ev-20220309-social-worker-7
Date: 2022-03-09 · Stage: Deployment
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/social-worker

## Scope

Singapore, social-service agencies and government offices. The minister said that an employment agency can link a client up with a social service office using Case Connect, an online platform launched the year before; that through it agencies can refer cases to one another, share case updates, discuss next steps and bring in more partners; and that this makes it easier to coordinate and keep track of case updates. A companion system, One Client View, lets officers see a client's assistance across agencies. It is a coordination platform; the speech does not say any part of a referral decision is automated, or give volumes or time saved.

## Source

- Ministry of Social and Family Development (Singapore) — Speech by Mr Desmond Lee at the Committee of Supply 2022 (published 9 March 2022) — https://www.msf.gov.sg/media-room/article/Speech-By-Mr-Desmond-Lee-Minister-In-Charge-Of-Social-Services-Integration-For-Ministry-of-Social-And-Family-Development-At-Committee-Of-Supply-2022 (primary source)

## What this means

In Singapore the paperwork of passing a family between agencies runs on a shared platform; deciding where to refer and pushing it through is still a person's job.

## What it does not show yet

A minister's description of a government platform; it gives no usage figures and says nothing about AI or caseworkers' time.

## How to verify it yourself

Open the MSF speech at the Committee of Supply 2022 and find "agencies can refer cases to one another".


More: https://flyvolo.ai/llms.txt