# A Canadian government department used process mining on its own security-screening logs to find bottlenecks, and the redesign cut briefing time from about 7 days to 46 hours

Page: https://flyvolo.ai/en/changes/ev-20221031-business-analyst-9
Date: 2022-10-31 · Stage: Deployment
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/business-analyst

## Scope

Canada, federal government. The case study, co-written by a government official, applies process mining to the department's personnel security screening event logs; it says process mining was instrumental in identifying erroneous sequences, time-wasting loops and long delays, and that interventions from the end of October 2022 cut security briefing times from around 7 days to 46 hours and overall process time from around 31 to 26 days on average. The authors say the hard issues were not technical but choosing the process, establishing value and continuous communication with process owners to interpret the findings. One unnamed department; a preprint; it measures process time, not analysts' time.

## Source

- Trottier (Government of Canada), Van Woensel, Wang, Mallur, El-Gharib and Amyot (University of Ottawa) — Using Process Mining with Pre- and Post-Intervention Analysis to Improve Digital Service Delivery: A Governmental Case Study, arXiv 2409.05869 (23 Aug 2024) — https://arxiv.org/abs/2409.05869 (primary source)

## What this means

Software now finds where a real process loses time; deciding what to change still runs through talking to the people who own it.

## What it does not show yet

One department, a preprint, and no measure of how much analyst time the tool replaced.

## How to verify it yourself

Open arXiv 2409.05869 and find "reduced security briefing times from around 7 days to 46 hours".


More: https://flyvolo.ai/llms.txt