# The US communications regulator reports that captions produced with no human captioner rose from about 15% of phone-captioning minutes in mid-2021 to about 85% by December 2023

Page: https://flyvolo.ai/en/changes/ev-20231201-court-reporter-13
Date: 2023-12-01 · Stage: Labour impact
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/court-reporter

## Scope

United States. In setting compensation for the federally funded captioned telephone service for people with hearing loss, the regulator reports from provider data that automatic-speech-recognition-only captioning, produced without a communications assistant, was about 15% of minutes when the current rate took effect in July 2021, averaged 43.5% in 2022 and 74.6% in 2023, and reached an average of 85% by December 2023. It covers live captioning of phone calls, not broadcast or courtroom captioning, and counts minutes, not captioners; the same order says human-assisted captioning is still preferred for some calls.

## Source

- Federal Communications Commission — Report and Order FCC 24-81, IP Captioned Telephone Service compensation (adopted and released July 31, 2024) — https://docs.fcc.gov/public/attachments/FCC-24-81A1.pdf (primary source)

## What this means

In one large live-captioning service, machines alone now produce most of the captions.

## What it does not show yet

Phone captioning only, measured in minutes rather than jobs.

## How to verify it yourself

Open FCC 24-81 and find "By December 2023, ASR-only minutes increased to an average of 85% of total IP CTS minutes".


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