# EU law requires that any decision to suspend or end a platform worker's contract or account be taken by a human being, with a contact person to explain it

Page: https://flyvolo.ai/en/changes/ev-20241201-hr-recruiter-7
Date: 2024-12-01 · Stage: Constraint
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/hr-recruiter

## Scope

European Union. The directive says any decision to restrict, suspend or terminate the contractual relationship or account of a person performing platform work, or any other decision of equivalent detriment, shall be taken by a human being, and that platforms must give workers access to a contact person with the competence, training and authority to discuss the facts and reasons behind decisions taken or supported by automated systems. It entered into force on 1 December 2024; member states must transpose it by 2 December 2026. It binds digital labour platforms, not employers in general, and works through national law.

## Source

- EUR-Lex — Directive (EU) 2024/2831 of the European Parliament and of the Council of 23 October 2024 on improving working conditions in platform work, Articles 10(5) and 11 (OJ L, 11.11.2024; in force on the twentieth day after publication) — https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32024L2831 (primary source)

## What this means

In the EU, ending someone's work through a platform is now legally a human decision, explained by a human.

## What it does not show yet

Platform work only, and it takes effect through national laws due by December 2026.

## How to verify it yourself

Open Directive (EU) 2024/2831 on EUR-Lex, Article 10(5), and find "shall be taken by a human being".


More: https://flyvolo.ai/llms.txt