# A UK cross-government trial gave 20,000 civil servants in 12 organisations Microsoft 365 Copilot for three months; users self-reported saving 26 minutes a day on average, mostly on drafting

Page: https://flyvolo.ai/en/changes/ev-20241231-administrative-assistant-1
Date: 2024-12-31 · Stage: Pilot
Can this record move a task judgement? only together with another independent record
Occupation: https://flyvolo.ai/en/careers/administrative-assistant

## Scope

UK central government, 30 Sep–31 Dec 2024, self-reported time savings with no control group; scheduling meetings saved about 9 minutes, drafting documents 24. The report notes the tool struggled with complex data and that human oversight was needed throughout.

## Source

- UK Government Digital Service — M365 Copilot Experiment findings report — https://www.gov.uk/government/publications/microsoft-365-copilot-experiment-cross-government-findings-report (primary source)

## What this means

A pilot record on the scheduling-and-correspondence task at unusual scale for a government: 20,000 civil servants in 12 organisations used Microsoft 365 Copilot for three months and reported saving about 26 minutes a day — drafting documents about 24 minutes, scheduling meetings about 9. It shows deployment conditions being tested in real offices, and which half of the task the tool helped with: the drafting, far more than the scheduling.

## What it does not show yet

The savings are self-reported with no control group, so they measure what users felt, not what happened, and the report itself notes the tool struggled with complex data and needed human oversight throughout. A trial is not a rollout — the government still had to decide whether to buy licences — and 26 minutes across 20,000 people says nothing about assistant roles, which the report does not mention.

## How to verify it yourself

Open the findings report and, for one working day, log your own minutes on drafting documents and on scheduling meetings, then compare them with the trial's 24 and 9; if your day is mostly work the trial saved little on, the pilot's 26 minutes is not your 26 minutes.


More: https://flyvolo.ai/llms.txt