# A Utah dispatch centre has its dispatch software pick the closest unit by rule and update unit status itself, with dispatchers able to override

Page: https://flyvolo.ai/en/changes/ev-20250801-emergency-dispatcher-7
Date: 2025-08-01 · Stage: Deployment
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/emergency-dispatcher

## Scope

Utah, United States, one regional dispatch centre. Its standard operating procedure says the closest apparatus will be selected following subzone-based dispatching when the zone unit is outside a proximity threshold, that the computer-aided dispatch system will dispatch advanced life support units within an 8-minute response radius, that since 1 July 2025 the system makes unit status changes when apparatus are assigned, and that supervisors and dispatchers may override automatic status updates. Rule-based software, not AI; one centre, and no change in dispatcher numbers is given.

## Source

- Salt Lake Valley Emergency Communications Center — SOP-001 'Fire Response Zones and Automatic Status Changes' (effective 1 August 2025), published by Unified Fire Authority — https://unifiedfireut.gov/wp-content/uploads/SOP-001-VECC.pdf (primary source)

## What this means

At this centre, choosing which unit goes is largely done by the dispatch software's rules; the dispatcher watches and can override.

## What it does not show yet

One centre's procedure, rule-based rather than AI; nothing on dispatcher workload or numbers.

## How to verify it yourself

Open SOP-001 and find "The closest apparatus will be selected following subzone-based dispatching".


More: https://flyvolo.ai/llms.txt