# EIOPA's Opinion says EU insurers should keep effective internal control and human oversight over AI under existing law; the high-risk use it names is life and health risk assessment and pricing

Page: https://flyvolo.ai/en/changes/ev-20250806-insurance-claims-handler-2
Date: 2025-08-06 · Stage: Constraint
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/insurance-claims-handler

## Scope

European Union, addressed to national competent authorities rather than directly to firms, and covering insurers and intermediaries across the value chain. Two things have to be read together or the record misleads. What it says should be in place: following Solvency II Article 46 and Article 258 of Delegated Regulation 2015/35, effective internal control across the whole AI lifecycle, with roles, escalation procedures and named responsible functions written into policy, staff trained for their role, and guardrails so the system behaves as intended. What it is not: paragraph 2.8 says the Opinion sets out no new requirements, and paragraphs 2.4 to 2.6 name, among other high-risk AI systems insurers may use, risk assessment and pricing in life and health insurance; they do not name claims handling, and they leave the classification without prejudice to Articles 6(3), 6(4) and 7 of the AI Act. So for a claims decision the Opinion points to no high-risk regime; what it says applies is ordinary internal-control law, plus a duty to tell the customer they are dealing with an AI system and to promote staff AI literacy. Nothing here requires a person to decide any individual claim.

## Source

- European Insurance and Occupational Pensions Authority — Opinion on Artificial Intelligence governance and risk management, EIOPA-BoS-25-360 — https://www.eiopa.europa.eu/publications/opinion-artificial-intelligence-governance-and-risk-management_en (primary source)

## What this means

Most people assume Europe regulates AI claims decisions heavily. This Opinion does not say so. The high-risk insurance use it names is risk assessment and pricing for life and health cover, not claims, and the supervisor's own Opinion says outright that it adds no new requirements. What it says does apply is internal-control law: named responsible functions, written escalation, trained staff, guardrails — governance around the system, not a person signing each claim.

## What it does not show yet

It does not say any insurer has automated a claims decision, and it does not measure anything. It also does not mean there is no protection: national supervisors interpret this, and general consumer, data-protection and unfair-contract law all still apply to a refusal. And the boundary can move — the AI Act's high-risk annex is amendable, and an insurer that reprices on the back of a claims model may find itself inside the part that is listed.

## How to verify it yourself

Read your own insurer's terms for the sentence that says whether an automated decision was involved and how to ask for it to be looked at again. In the EU that sentence exists because of transparency and data-protection duties, not because the Opinion names claims AI as high-risk — and whether it is easy to find tells you how the firm reads its own obligations.


More: https://flyvolo.ai/llms.txt