# Penske Automotive says its technicians explain repairs to customers directly by video and get digital approvals, while AI books appointments at some dealerships

Page: https://flyvolo.ai/en/changes/ev-20251231-auto-mechanic-5
Date: 2025-12-31 · Stage: Deployment
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/auto-mechanic

## Scope

United States and elsewhere, one dealer group. The company's annual report says it uses technology such as videos that allow its technicians to interact directly with the customer and obtain digital approvals, and that an AI-driven service scheduling and reception system at certain dealerships automates appointment bookings while giving customers access to human support when necessary. The explanation stays with the technician; the AI part covers booking and reception. No adoption figures.

## Source

- Penske Automotive Group — Annual Report on Form 10-K for the fiscal year ended 31 December 2025 (SEC EDGAR) — https://www.sec.gov/Archives/edgar/data/1019849/000162828026012830/pag-20251231.htm (primary source)

## What this means

At one large dealer group, the technician who did the inspection now shows and tells the customer on video, instead of the message passing through a front desk.

## What it does not show yet

One company's filing; no figures on use, and the AI described handles booking, not the explanation.

## How to verify it yourself

Open Penske Automotive Group's 10-K for 2025 and find "allow our technicians to interact directly with the customer".


More: https://flyvolo.ai/llms.txt