# ABN AMRO says its more than 200 Help with Banking advisers supported customers who struggle with its services 174,000 times in 2025, up from 135,000

Page: https://flyvolo.ai/en/changes/ev-20251231-bank-teller-5
Date: 2025-12-31 · Stage: Labour impact
Can this record move a task judgement? yes
Occupation: https://flyvolo.ai/en/careers/bank-teller

## Scope

Netherlands. The bank's annual report says it has more than 200 Help with Banking advisers who support clients facing challenges using its services, and that they provided support on 174,000 occasions in 2025, up from 135,000 in 2024. Year to 31 December 2025. It does not break down how much of this is app onboarding or where the advisers sit, and the counts are the bank's own.

## Source

- ABN AMRO Bank N.V. — Annual Report 2025 (signed 10 March 2026), Strategy and performance: financial care and health — https://downloads.ctfassets.net/1u811bvgvthc/688tP3vcLbHAgEsUavbdMR/22bd74bf45996df3f6e76b0893ecc950/ABN_AMRO_Bank_-_Annual_Report_2025.pdf (primary source)

## What this means

At a large bank, helping people who struggle with digital banking is a staffed role whose workload is growing.

## What it does not show yet

The bank's own counts, not split by kind of help.

## How to verify it yourself

Open ABN AMRO's Annual Report 2025 and find "those advisers provided support on 174,000 occasions".


More: https://flyvolo.ai/llms.txt