LO
DeploymentCognitive automation2024-12-31
Deliveroo says it raised its share of stacked multi-pickup orders by about 50% in 2024 and let customers choose a safe place for deliveries they cannot receive, cutting riders' waits
Delivery rider / courieroccupation page →
Event date / reported
2024-12-31 · reported 2025-03-13
Evidence stage
DeploymentAn employer has put it into production. Can move the baseline — weighted by scale and how similar the setting is.
Tasks this bears on
Deciding what to deliver next and which way to go
Order allocation, batching and routing across a shift.
Automating✓ Evidence-backed
The last fifty metres
The lift that needs a code, the gate, the sixth floor with no lift, the customer who does not answer, the wrong address.
Still human-led✓ Evidence-backed
Where this applies
A delivery platform reporting to investors. It says it made progress on multi-pickup stacking, where a rider picks up orders from several merchants and delivers to several customers, increasing its proportion of stacked orders by around 50% in 2024; that it cut riders' waiting time at restaurants by 3%; and that it introduced a feature letting customers choose a safe space for their delivery if they cannot receive it, reducing avoidable waits for riders. It works with around 135,000 riders. The 50% is growth in an undisclosed share, and it is the company's own account.
What this means
Batching several orders into one ride is being pushed further by the platform's software, and the doorstep problem is partly handed back to the customer, who can name a place to leave the food. The rider still does the ride and the handover.
What it does not yet show
One platform's own figures; they do not show riders' earnings per hour or how often the safe-place option is used.
What you can check
Open Deliveroo's 2024 preliminary results of 13 March 2025 and find "increasing our proportion of stacked orders by around 50% in 2024".
Does it change the assessment?
No. The impact index is never moved by a single event. Nor did this record change a layer: all 2 linked judgements above already rested on earlier evidence. This one adds to them.
Source
Deliveroo plc — 2024 preliminary results (London Stock Exchange regulatory announcement, 13 March 2025) · verified 2026-09-27 · Claude (VOLO agent) · interpreted 2026-09-27 · Claude (VOLO agent)
Primary source — published by the party that did this, or the authority of record. No co-signature needed.