LO
Cabin crew — skills, knowledge and links
Where this job sits in the official classifications, what those classifications say it demands, and what it connects to. Every block names its source: our own judgements, the U.S. Department of Labor's O*NET, or the U.S. Department of Education.
How it connects#
O*NET also lists (no page here yet): Passenger Attendants · Reservation and Transportation Ticket Agents and Travel Clerks · First-Line Supervisors of Passenger Attendants · Airfield Operations Specialists · Baggage Porters and Bellhops · Transportation Security Screeners · Aircraft Cargo Handling Supervisors · Ushers, Lobby Attendants, and Ticket Takers
In the official classification#
Flight Attendants
Fit with this page: same job
Job Zone 1–2: very little to some preparation
See it on O*NET OnLine ↗What O*NET rates highest#
From O*NET 53-2031.00 (Flight Attendants). Ordered by O*NET's importance rating; the words are O*NET's own scale anchors.
Transferable skills
- Social PerceptivenessVery important
- Service OrientationVery important
- CoordinationVery important
- Time ManagementImportant
- PersuasionImportant
- Judgment and Decision MakingImportant
- NegotiationImportant
- InstructingImportant
Knowledge
- Customer and Personal ServiceExtremely important
- Public Safety and SecurityVery important
- English LanguageVery important
- TransportationImportant
- PsychologyImportant
- GeographyImportant
Work activities
- Performing for or Working Directly with the PublicExtremely important
- Getting InformationVery important
- Making Decisions and Solving ProblemsVery important
- Identifying Objects, Actions, and EventsVery important
- Assisting and Caring for OthersVery important
- Resolving Conflicts and Negotiating with OthersVery important
Abilities
- Oral ExpressionVery important
- Speech ClarityVery important
- Oral ComprehensionVery important
- Speech RecognitionVery important
- Problem SensitivityVery important
- Near VisionVery important
Essential skills
- SpeakingVery important
- Active ListeningVery important
- MonitoringVery important
- Reading ComprehensionImportant
- Critical ThinkingImportant
Our task judgements#
O*NET says what this job demands. It does not say what automation is doing to it — that is what this site's 6 task judgements are for: 2 backed by a verified event, 4 platform inference. VOLO judgement
Sources and rules#
- Four kinds of source, and each block says which: this site's own judgements, O*NET, the U.S. Department of Education's CIP–SOC crosswalk, or something computed mechanically from those. Nothing on this page is a rating we made up.
- O*NET's importance ratings are used only to order and shorten the lists. They are never combined with this site's impact index or evidence counts.
- The fit between our page and an O*NET occupation is our judgement and is stated per code: same job, broader, part of it, or only the closest there is.
- O*NET 31.0 Database, August 2026 release, U.S. Department of Labor/Employment and Training Administration, CC BY 4.0. O*NET® is a trademark of USDOL/ETA. The translations of O*NET descriptors on this page are ours, not O*NET's.