A discount chain limited self-checkout to five items, converted self-checkout in about 9,000 stores to assisted checkout and removed it from about 300, its annual report says

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The retailer's annual report to US securities regulators. It says it is revising its self-checkout strategy, including limiting self-checkout to transactions of five items or fewer, converting some or all self-checkout registers in approximately 9,000 stores to assisted checkout options and removing self-checkout from approximately 300 stores, alongside investment in retail labour; it names self-checkout among the operational challenges behind higher shrink in 2023. It is one company's decision about its own stores and says nothing about how many staff the change added.

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One retailer's decision for its own stores; it does not measure staff hours added or show what other retailers did.

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