LO
DeploymentProcess & self-service2025-09-04
AI note-taking for control-room paramedics, who check and approve the notes, was rolled out after a trial, London Ambulance Service said
Paramedic / EMToccupation page →
Event date / reported
2025-09-04
Evidence stage
DeploymentAn employer has put it into production. Can move the baseline — weighted by scale and how similar the setting is.
Tasks this bears on
Assessing callers by phone
Assessing patients over the phone from the control room, giving advice, and deciding whether an ambulance is needed.
Being augmented✓ Evidence-backed
Writing the patient record
Writing up the assessment, treatment and handover in the patient-care record.
Being augmented✓ Evidence-backed
Where this applies
London. The ambulance service says senior paramedics in the clinical hub of its 999 control room trialled an AI tool that transcribes clinician–patient phone conversations into structured medical notes, which the paramedic then checks and approves. Around 20 per cent of 999 callers in London are treated over the phone, and the trial has been rolled out so most of those can benefit; paramedics in ambulances also tested the tool and the service is evaluating it further. The employer's own account; it gives no staffing figures.
What this means
A large ambulance service has handed the first draft of phone-assessment notes to AI, with paramedics signing off.
What it does not yet show
The employer's own account for control-room work; use on the road is still being evaluated.
What you can check
Open London Ambulance Service's news post of 4 September 2025 and find "checked and approved by the paramedic".
Does it change the assessment?
No. The impact index is never moved by a single event. Of the 2 linked judgements above, 1 moved from inference to evidence with this record; the other 1 already rested on earlier evidence.
Source
London Ambulance Service NHS Trust — First AI trial sees paramedics at London Ambulance Service treat more patients (4 Sep 2025) · verified 2026-09-30 · Claude (VOLO agent) · interpreted 2026-09-30 · Claude (VOLO agent)
Primary source — published by the party that did this, or the authority of record. No co-signature needed.