LO
Travel agent / advisor — skills, knowledge and links
Where this job sits in the official classifications, what those classifications say it demands, and what it connects to. Every block names its source: our own judgements, the U.S. Department of Labor's O*NET, or the U.S. Department of Education.
How it connects#
O*NET also lists (no page here yet): Reservation and Transportation Ticket Agents and Travel Clerks · Travel Guides · Counter and Rental Clerks · Telemarketers · Concierges · Tour Guides and Escorts
In the official classification#
Travel Agents
Fit with this page: same job
Job Zone 3: medium preparation
See it on O*NET OnLine ↗In Europe, internationally and in Singapore
Travel consultants and clerks
Fit with this page: broader than this page
Travel consultant/reservation executive
Fit with this page: same job
What O*NET rates highest#
From O*NET 41-3041.00 (Travel Agents). Ordered by O*NET's importance rating; the words are O*NET's own scale anchors.
Transferable skills
- Service OrientationVery important
- Social PerceptivenessVery important
- PersuasionVery important
- Judgment and Decision MakingImportant
- CoordinationImportant
- NegotiationImportant
- Complex Problem SolvingImportant
- Time ManagementImportant
Knowledge
- Customer and Personal ServiceVery important
- English LanguageVery important
- Sales and MarketingVery important
- GeographyImportant
- Computers and ElectronicsImportant
- AdministrativeImportant
Work activities
- Working with ComputersExtremely important
- Getting InformationExtremely important
- Communicating with People Outside the OrganizationVery important
- Performing for or Working Directly with the PublicVery important
- Establishing and Maintaining Interpersonal RelationshipsVery important
- Processing InformationVery important
Abilities
- Speech RecognitionVery important
- Oral ComprehensionVery important
- Speech ClarityVery important
- Written ComprehensionVery important
- Oral ExpressionVery important
- Near VisionVery important
Essential skills
- Active ListeningVery important
- Reading ComprehensionVery important
- SpeakingVery important
- WritingImportant
- Critical ThinkingImportant
Each task in O*NET's terms#
O*NET describes work as detailed activities. Each of this page's 5 tasks is matched only against the activities O*NET lists for this occupation, with a stated fit; 4 match at least one. 1 are not in O*NET's list for this occupation. The alignment and its fit are this site's judgement, made task by task by its AI agent (Claude) on 2026-09-26; O*NET does not align tasks like ours. The activity names are O*NET's, the translations ours.
- Finding and comparing optionsRetrieve information from electronic sources.the closest O*NET has, not the same · Getting Information · O*NET 31.0Gather customer or product information to determine customer needs.covers part of this task · Getting Information · O*NET 31.0The same activity in: Product · Retail salesperson · Insurance agent
- Building complex itinerariesRecord operational details of travel.the closest O*NET has, not the same · Documenting/Recording Information · O*NET 31.0The same activity in: Cabin crewCalculate costs of goods or services.covers part of this task · Making Decisions and Solving Problems · O*NET 31.0
- Booking and ticketingProcess sales or other transactions.the closest O*NET has, not the same · Performing Administrative Activities · O*NET 31.0The same activity in: Pharmacy technician · Retail cashier · Retail salespersonPrepare sales or other contracts.covers part of this task · Documenting/Recording Information · O*NET 31.0
- Changes and disruptionsNone of the activities O*NET lists for this occupation covers this task.
- Selling and advising on complex tripsSell products or services.the closest O*NET has, not the same · Selling or Influencing Others · O*NET 31.0The same activity in: Bank teller · Cabin crew · Insurance agent
Rules that bind this work#
Laws, regulations, court rules, regulators' guidance and collective agreements that this page's verified records read — each with the verb that matters and whom it binds. Read from each record by this site's AI agent (Claude) on 2026-09-26. Official names stay in their own language.
Directive (EU) 2015/2302
Articles 13 and 16 · must · binds an organisation (employer, deployer, operator) → Changes and disruptions
2015-11-25 · the record →Our task judgements#
O*NET says what this job demands. It does not say what automation is doing to it — that is what this site's 5 task judgements are for: 4 backed by a verified event, 1 platform inference. VOLO judgement
Sources and rules#
- Each block says where it comes from: this site's own judgements, O*NET, the U.S. Department of Education's CIP–SOC crosswalk, the European ESCO classification and its official crosswalk to O*NET, the ILO's ISCO-08, Singapore's SSOC 2024, or something computed mechanically from those. Nothing on this page is a rating we made up.
- O*NET's importance ratings are used only to order and shorten the lists. They are never combined with this site's impact index or evidence counts.
- The fit between our page and an O*NET occupation is our judgement and is stated per code: same job, broader, part of it, or only the closest there is.
- The ESCO and ISCO-08 fits are derived mechanically from the official ESCO–O*NET crosswalk; where we override it, we say why in our data (for example, the crosswalk pairs radiologists with radiographers, which is a different job). The SSOC 2024 fit is our reading of the Singapore Department of Statistics' own titles and definitions. Official names are shown as their publishers write them; we do not translate them.
- Each task is matched only against the detailed work activities O*NET lists for the codes this page maps to. Where nothing fits, the page says why instead of forcing a match: work O*NET does not describe yet (used only for tasks we judge to be emerging), or nothing in O*NET's list for this occupation. An alignment never changes a task's direction, its basis or the impact index.
- Rules are read only from this site's verified records. A rule's official name must appear word for word in a record that reads it, so no name is made up; a policy mandate is read only as 'must', 'must not' or 'funds', because 'should' and 'in principle' are not a mandate. Reading a rule never changes a task's direction, its basis or the impact index.
- How these pieces fit together — objects, links and the actions that change them — is drawn as one diagram: The VOLO ontology
- ESCO (European Commission), occupation records from the ESCO API; CC BY 4.0. ESCO–O*NET crosswalk, ESCO Secretariat with the U.S. Department of Labor/ETA, version 1 (Sep 2022), O*NET-SOC 2019 ↔ ESCO v1.1.0; CC BY 4.0. Singapore Department of Statistics, Singapore Standard Occupational Classification 2024 and its correspondence with ISCO-08.
- O*NET 31.0 Database, August 2026 release, U.S. Department of Labor/Employment and Training Administration, CC BY 4.0. O*NET® is a trademark of USDOL/ETA. The translations of O*NET descriptors on this page are ours, not O*NET's.