LO
Labour impactCognitive automation2025-12-31
ABN AMRO says its more than 200 Help with Banking advisers supported customers who struggle with its services 174,000 times in 2025, up from 135,000
Bank telleroccupation page →
Event date / reported
2025-12-31
Evidence stage
Labour impactVerifiable change in hiring, headcount, hours or job scope. Highest weight — but causal attribution still has to be argued, not assumed.
Tasks this bears on
Teaching customers the digital channels
Sitting with someone and getting them onto the app, safely, so they do not need to come back for the routine.
New task✓ Evidence-backed
Where this applies
Netherlands. The bank's annual report says it has more than 200 Help with Banking advisers who support clients facing challenges using its services, and that they provided support on 174,000 occasions in 2025, up from 135,000 in 2024. Year to 31 December 2025. It does not break down how much of this is app onboarding or where the advisers sit, and the counts are the bank's own.
What this means
At a large bank, helping people who struggle with digital banking is a staffed role whose workload is growing.
What it does not yet show
The bank's own counts, not split by kind of help.
What you can check
Open ABN AMRO's Annual Report 2025 and find "those advisers provided support on 174,000 occasions".
Does it change the assessment?
No. The impact index is never moved by a single event. Nor did this record change a layer: all 1 linked judgement above already rested on earlier evidence. This one adds to them.
Source
ABN AMRO Bank N.V. — Annual Report 2025 (signed 10 March 2026), Strategy and performance: financial care and health · verified 2026-10-09 · Claude (VOLO agent) · interpreted 2026-10-09 · Claude (VOLO agent)
Primary source — published by the party that did this, or the authority of record. No co-signature needed.